Servicenow Solution Architect

Job Description

Cask isa woman-owned small business and is certified by the State of California as aMicro Business and by the SBA as an Economically Disadvantaged Woman-OwnedSmall Business (EDWOSB) and Small Disadvantaged Business (SDB).

Cask wasfounded in 2004 by a group of professionals who saw the need to help clientsuse and unlock the value of technology in more efficient, cost-effective ways.Cask delivers business and technology advisory and consulting services to helpour customers achieve success.

Job Duties:

Providesubject matter expertise, act as technical product advocate, design, developand implement ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and ReleaseManagement modules within ServiceNow platform.

Implementtechnology specific best practices and standards.

Researchesand evaluates alternative solutions and recommends the most efficient andcost-effective solutions.

Proposesdata model, design changes to processes and products, exerts significantlatitude in determining objectives of an assignment.

Translatesrequirements into functional and technical requirements.

Designsand develops extensions to Service Now data model in support of requirementstowards CMDB, SACM and other modules.

Reviewsand refines designs for usability, review testing scenarios and refines testcases, to ensure applications quality and works with users to review testresults to ensure they meet expected results Support and coordinate schedulingand execution of releases, product upgrades, new technology deployments.

Evaluationof new features and produce comprehensive analysis and recommendations. Performand participate in product roadmap planning.

Producesand maintains detailed system documentation including design specs,maintenance, troubleshooting, deployment, disaster recovery, technotes, andtesting, etc.


Bachelor'sdegree in Computer Science, Engineering, or other related fields.

Ten years of relative experience.

Abilityto work remotely and independently

Practicalexperience with agile methodologies/tools Strong communication skills, bothwritten and verbal, with the ability to describe technical solutions in theterms of the business.

Experiencewith leading geographically separated customers and onshore/offshore teamsInteract cross-functionally on matters that require coordination across theorganization and collaborates well with other groups, voluntarily sharesinformation.

Position Description:

TheSolution Architect is the accountable role for all technical implementationaspects of a customer engagement, driving activities prior to project kickoffthrough project closeout. The Solution Architect must regularly interface withall levels of customer stakeholders as well as every role on the project team.Effective communication skills, both verbal and written, are vital to successin the role. Understanding user requirements and being able to translate theminto the technical solution that aligns with customer expectations, requiresthe ability to listen, interpret, strategize and communicate.

Cask isan equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to race, religion, color, nationalorigin, gender, age, status as a protected veteran, among other things, orstatus as a qualified individual with a disability.


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