IT Manager, Site Reliability Engineering

The Manager, Site Reliability Engineering maintains, integrates and implements software applications within the organization. The Manager, Site Reliability Engineering works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.
As IT Manager, Site Reliability Engineering you will: act as a liaison between multiple business and technology areas, assisting both internally and externally with the assessment, procurement and implementation of technology solutions. You will also lead and guide others in providing integrated service to and for associates and partners, addressing barriers cross-functionally. This role is responsible for the production support and ongoing maintenance of 100+ applications in Pharmacy with technologies that include: mainframe, .Net, java, C#, sql server.
Manage the support and maintenance of projects at all levels of complexity?including installation, triage, documentation, debugging and performance tuning?which will have enterprise-wide ramifications
Collaborate effectively across multiple IT teams, external strategic vendors and a broad group of user stakeholder groups
Lead Operational Excellence for all new functionality, applications, projects and changes impacting Pharmacy PBM applications
Assist in the development and execution of departmental strategic plans and objectives including budget, resources, resiliency, productivity and other operational priorities
Key Values
Leadership: able to collaborate, lead and influence with multiple business and IT areas. Coach, mentor and engage employees and contractors.
Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. Employs focus, attention to detail, reliability, and appropriate prioritization to drive outcomes. Sees opportunities to contribute and takes the initiative to create solutions.
Builds Trust: Consistently models and inspires high levels of integrity in decisions, speech, and actions.
Customer Focus:. Develops and applies deep customer knowledge to develop and deliver products, services, and interactions that provide value beyond expectations. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
Required Qualifications
Bachelor's Degree in IT or related field (or equivalent 6+ years of technical experience) and 2+ years of management or work leadership experience
Minimum 2 years experience in production systems' maintenance/support
Demonstrated experience in leading initiatives and implementing quality processes
Experience working and leading remote teams
Strong engagement and influencing skills
Preferred Qualifications
Master's Degree
Six Sigma experience and acumen
PSM Operational Excellence experience
Scheduled Weekly Hours

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