Process Improvement Professional

The Process Improvement Professional 2 analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Process Improvement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
The Process Improvement Professional 2 researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
Required Qualifications
Requires Bachelor's degree
Exceptional presentation skills (both verbal and written) with the ability to communicate, consult, and present ideas to Director level and above
Comprehensive knowledge of all Microsoft Office applications, including Word, Project and Visio
Strong relationship building skills
Ability to travel 25% within the US
Ability to work regular business hours in Eastern time zone/Central
Strong emotional intelligence and ability to adapt to a team environment
Ability to make decisions regarding own work methods, occasionally in ambiguous situations
previous project management experience
Preferred Qualifications
Prior experience in physician practice setting
Prior business consulting and/or operational leadership experience
Prior experience in an auditing function
Six Sigma Black Belt
Prior experience in Customer Service Delivery industry
Working knowledge of electronic medical records systems
Additional Information
Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours

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